FAQ & Help Center

Yes. We make remote monitoring fit your stack.

• CRM & ticketing: Salesforce demo workflows; can also align with email-to-case, Slack/Teams, or ticketing queues.
• Access control: We can reference your door/gate schedules in the response playbook and log events.
• Data & exports: CSV/JSON exports for incident logs; SSO options for user management.

Web forms: Lead/incident forms route to your CRM with UTM tracking for marketing ops.

Want a quick architecture review? Book a 15-min integration consult.

Absolutely—mobile, solar-powered units deploy fast.

• Use cases: Events, overflow parking, seasonal retail, short-term builds.
• Rapid setup: Minimal site impact; cellular connectivity when hardline isn’t available.

Recovery: Easy teardown and redeployment to the next site.

Check dates and inventory. Contact us.

Straightforward and cost-effective.

• By site and service level: Choose monitoring hours, response steps, and retention.
• Flexible terms: Month-to-month pilots or longer terms for best value.

Transparent quotes: No surprise fees; hardware and services itemized.

Get a tailored proposal. Request a quote.

We pair analytics with human verification.

• Smart detection: Filters for people/vehicles vs. wind, rain, or animals.
• Context review: Live agents check multiple angles before escalating.

Tunables: Masking zones, sensitivity by schedule, and alert throttling.
Result: fewer interruptions and faster action on real incidents.

See before/after examples. Book a demo.

Security and simplicity are built in.

• Secure hosting: Encrypted at rest and in transit; role-based access with audit history.
• Retention: Configurable storage windows per camera or site (e.g., 7/30/60/90 days).
• Access: Web portal and mobile access; shareable links with expiry for police, insurers, or contractors.

Evidence handling: Time-stamped clips with notes, stills, and export for case files.

We’ll walk you through the portal. Request a live demo

Most sites go live in days, not weeks. We handle a short site review, ship or stage equipment, complete installation, and bring your cameras online for 24/7 protection. Mobile, solar‑powered units can be rolled out especially fast for construction or temporary needs. 

If you’re replacing or supplementing guards, our team designs coverage that fits your timeline and budget for cost‑effective security.

Ready to move quickly? Request a demo or quote and we’ll map your deployment plan.

Your cameras connect to our secure platform for remote monitoring. When motion or analytics trigger an event, trained agents review live video in real time, verify what’s happening, and follow your response protocol. Notify your team, deter, or dispatch. 

It’s a modern alternative to static posts: an online monitoring system built for scale across one or many properties. This is true virtual site securitycontinuous oversight with clear escalation paths.

Want to see the workflow on your site? Request a quick demo.

Yes! 24/7 customer support is part of the service. You can reach us by email or Zoom, with in‑person options available in California when needed. We tailor onboarding and provide simple training so your team is comfortable on day one. 

For operations teams, we can demo Salesforce CRM workflows and connect alerts to your processes as desired.

Have questions right now? Request a consultation and talk to a specialist.

We support fixed and off-grid sites so deployment doesn’t stall.

• Power: Standard AC power where available; solar-powered trailers for lots, construction, and remote areas.
• Connectivity: Hardline (fiber/cable), cellular LTE/5G failover, or primary LTE where needed.
• Resilience: Battery backup/UPS on critical nodes; watchdogs for auto-reboot and recovery.

Placement: Long-range or thermal cameras reduce the number of poles/power drops required.

Get a site-specific plan with options. Request a quote.

You choose the channel and urgency, and we map it to your escalation playbook.

• Real-time email/SMS for events (trespass, loitering, perimeter breach, after-hours access).
• Optional phone calls for high-severity incidents (break-in, active theft, safety hazard).
• Incident packets with video clip(s), time stamps, notes, and next actions.
• Daily/weekly summaries for trend analysis and compliance reporting.

System health alerts (camera offline, storage full, connectivity/power loss) to protect uptime.

See sample alerts from your cameras: Request a demo.

Everything needed for a clean go-live.

• Site review & plan: Coverage map, device list, and connection method.
• Install/activation: Mount, aim, and test; confirm analytics and audio.
• Playbook setup: Contact trees, hours, deterrence rules, and dispatch policy.

Training & support: Short sessions for staff; 24/7 support from day one.
Get your onboarding timeline. Request a quote.

Every alert follows a clear decision tree so you’re protected 24/7.

1. Detect & verify: Analytics trigger → trained agents review live video to confirm.
2. Deter: Talk-down via speaker (if installed) and on-screen lighting cues.
3. Notify: Alert your contacts (email/SMS/phone) with incident details and recommendations.
4. Dispatch: Coordinate hybrid patrol/dispatch or law enforcement per your policy.

Document: Create an incident record with clips, notes, and outcome for review.

Customize your playbook with us: Book a consultation.

We’re built for sites where coverage, evidence, and cost control matter.

• Construction & development: Laydown yards, crane perimeters, after-hours access.
• Industrial & logistics: Yards, docks, and fleet areas with long sightlines.
• Commercial real estate & retail: Parking lots, storefronts, lobbies, and loading areas.

HOAs & gated communities: Entrances, amenities, and gate security area control.
Ask for examples from your sector: Request a demo.

You choose how you want to be notified. Options include:

• Real‑time email and SMS alerts for events and incidents. 
• Optional phone calls for critical situations that require immediate action. 
• Incident summaries and video access via secure hosting for review and documentation. 
• Escalation to hybrid patrol/dispatch when on‑site response is required. 

These alerts keep your team informed and in control, delivering real‑time awareness and cost‑effective security across locations.

Coverage never sleeps. We provide 24/7 protection with remote security monitoring that can watch multiple areas at once, capture evidence, and escalate instantly, without the gaps that come with shift changes. 

For many businesses, this is a cost‑effective way to reduce on‑site staffing while maintaining strong security. And when you do need a person on the ground, our model supports hybrid patrol & dispatch. We also offer mobile, solar‑powered units for rapid coverage at evolving sites. 

Put simply: it’s reliable, scalable virtual camera monitoring that complements, or replaces traditional guards.

You remain in control; we make updates fast.

• Change requests: Add/remove cameras, adjust schedules, tweak detection zones, update contact trees.
• Approvals: Your designated stakeholders (e.g., Sam & Shaun) sign off on changes.
• SLA targets: Non-emergency changes within 1–2 business days; urgent changes same day when feasible.

Audit trail: We log changes for compliance and accountability.

Need a change? Contact support or include it in your demo agenda.